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Ending your Tenancy

Giving notice

Be sure to let us know if there are any changes to your rental situation. We will need to ensure all records are up to date. In accordance with the Residential Tenancies Act, notification to vacate the rental property must be in writing at least 21 days before you intend leaving the premises.

If your tenancy is a fixed term one, then we will be in contact with both yourselves and the owner prior to the 21 day period to ensure that both parties are happy to renew the tenancy.

We will send you a checkout email which contains a checklist of things you need to attend to when leaving the property. The house must be left clean and tidy (including the garden) and keys should be ready to be handed over at the pre-arranged final inspection time. Once the handover of keys is done, you are not allowed to re-enter the premises.

If you abort the final inspection because you are not ready, you will be charged a fee as we will have to come back again at a later time to complete the checkout processes.

Remember to leave yourselves plenty of time to finish the job as commercial cleaning costs will be deducted from your bond if the property is not left clean - don't forget to clean the stove!

Getting your bond back

When the outgoing inspection has been done and if there are no cleaning or repairs required, we will complete the Bond Refund Form and send it to you. This must be completed and signed by the people whose signatures are on the original Bond Lodgement Form and returned to us and we will send it to the Ministry of Business Innovation and Employment.

If we have identified any cleaning or repairs that need to be done, we will arrange for this through our contractors. This can delay the bond refund as we have to wait for the work to be completed and invoiced.

If you do not return all keys, we will have to replace all of the locks. The cost of this will be deducted from your bond.

The best way to make sure you get your bond back quickly is to make sure you leave the property in an undamaged, clean and tidy condition and return all keys.